Tech issues are frustrating but whats unforgivable is a company actively ignoring a customer to the point of debating on filing a full on fraud report to their bank because not only did the company not deliver a product they promised but have gone out of their way to frustrate me at every turn I needed assistance. The only thing more worthless than the CCleaner program is the support staff they employ. After nearly a week of sporadic contact, CCleaner finally cancelled my license.but are refusing to provide me with a refund. The person who answered my call said I could only cancel by going through the ccleaner/support websitewhich brought me right back to square one. I called back several days later to now cancel my subscription as I was within the first 30 days that offered a money back guarantee. I asked if I could have a reference number for my phone call (because I was really feeling blown off) and he said my phone number would be the reference number. The person who answered my initial call said I would receive a call back within 24 hours. In the meantime, I also called the CCleaner toll free number to ask for help. I did not receive a response for 3 days and only after sending several follow up messages. The only way to contact support was through their useless website which was a series of drop down boxes that weren't relevant but once I completed the form the website said I would receive a response within 24 hours. I spent several hours troubleshooting this issue CCleaner caused. Purchased a Pro License for CCleaner on 03/20/23 and after running the program, it installed a driver that caused 2 out of my 3 monitors to stop working.
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